Privacy Policy

At terrabanlk1, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services.

Information We Collect

We may collect various types of personal information, including:

  • Contact details (name, email address, phone number)
  • Identification information (government-issued ID, passport details)
  • Financial information (account numbers, transaction history)
  • Technical data (IP address, browser type, device information)
  • Usage data (how you interact with our website and services)

How We Use Your Information

Your personal data is used for the following purposes:

  • To provide and maintain our banking services
  • To process transactions and manage your accounts
  • To communicate with you about your accounts and our services
  • To improve our website and customer experience
  • To comply with legal and regulatory requirements
  • To prevent fraud and enhance security

Data Sharing and Disclosure

We may share your information with:

  • Regulatory authorities when required by law
  • Service providers who assist in our operations
  • Financial institutions for transaction processing
  • Third parties with your consent

We never sell your personal information to third parties for marketing purposes.

Data Security

We implement robust security measures to protect your data, including:

  • Encryption of sensitive data
  • Regular security audits
  • Access controls and authentication protocols
  • Employee training on data protection

Your Rights

You have certain rights regarding your personal data:

  • Right to access your personal information
  • Right to request correction of inaccurate data
  • Right to request deletion of your data in certain circumstances
  • Right to object to processing of your data
  • Right to data portability

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or other communication channels. The "Last Updated" date at the bottom of this page indicates when the policy was last revised.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at [email protected] or visit our Contact Us page.

Last Updated: January 1, 2023

Did You Know?

terrabanlk1 was the first digital bank to receive the Data Protection Excellence Award for our innovative privacy protection measures.

Privacy Tips

Here are some ways to protect your personal information online:

  • Use strong, unique passwords for all accounts
  • Enable two-factor authentication when available
  • Be cautious when sharing personal information online
  • Regularly review your account statements
  • Keep your devices and software updated

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